Support

How do I cancel my subscription?

On your iPhone, open Settings → your name → Subscriptions → Blurn and tap Cancel Subscription. You can also get there from Blurn under Settings → Manage subscription.

Cancel at least 24 hours before the renewal date. Deleting the app or your account doesn't cancel the subscription.

How do I restore my purchases?

In Blurn, open Settings → Restore purchases, or tap Restore on the purchase screen. Use the same Apple Account you bought with.

How do credits work?

• AI looks use credits. Each look shows how many before you start. Local tools are free.
• The weekly plan gives you credits every week, the yearly plan every month. Unused subscription credits don't carry over.
• If you run out, subscribers can buy a credit pack. Pack credits are added right away.
• If an AI look fails, its credits go back to your account.

How do I get a refund?

Purchases are made through the App Store, so Apple handles refunds. Request one at reportaproblem.apple.com.

How do I delete my account?

In Blurn, open Settings → Delete account. This works even if you never signed in. Your profile, posts, results and credits are deleted permanently.

Your App Store subscription continues until you cancel it as described above.

How do I report a post or block someone?

Tap ··· on the post and choose Report or Block. We review every report within 24 hours and remove content that breaks our rules. You can see and unblock accounts in Settings → Blocked.

If your photo was used without your permission, report the post with that reason or email support@lexproximastudios.com with its link.

How do I turn off AI processing?

Open Settings → AI data consent and turn it off. AI looks stop working; local tools keep working. The Privacy Policy explains what is sent and to whom.